I'm writing to express my dissatisfaction with the Super Smash Bros. Brawl WiFi Connect feature. Let me begin by stating that Super Smash Bros Brawl, offline, is one of the most enjoyable games I've played. I've been gaming since a very young age, and started out on the NES with Burger Time and Super Mario Bros. I've been an avid gamer since that time, and I've still not been as impressed or enthralled by a game as much as I have been with SSBB. However, the online play is nearly useless, and I'll expand on why I feel that way;
1. The Friend Code feature is cumbersome, annoying, and counterintuitive to an enjoyable, friend-based online experience. Even with places like Smash World providing tools to better find people with FCs to play against, it's entirely too difficult to add people to my friends list. If I've added someone from a FC list or something of that nature, they aren't sent a notification that I've added them. They simply sit in the "awaiting registration" status forever, and I'm never able to play them. I understand that the principle is to maintain communication with those who you add, but it's hardly facilitated by the complete lack of an internal communication system in WFC. Of course it's a simple task to add anyone I already know personally, but I want to be able to pick from a list of players, message and challenge them, and be able to jump in and play. I feel that you've been overly cautious with avoiding any bad online experiences (i.e. being added and contacted by random players and having an unpleasant experience with them) and have entirely neglected the ease of use a friend list should have.
2. There is no in-match communication beyond the preset messages. This is an inexcusable omission, and while I understand your concern for having voice chat or text chat (which I will admit is impossible on the Wii) abused by vulgar players, why don't you instead have some sort of "protection" option where the player can disable communications in-game, and allow the rest of us to purchase headsets and use them with voice chat in the game. Any player with the protection feature won't hear anything, and as such won't be at risk of being exposed to any vulgar language or bullying, while at the same time any mature player will be able to communicate, smack talk, whatever they want to say over the microphone. This will lead to a much richer and intimate gaming experience, as gamers would be able to exchange congratulations, awe over a combo, or yes, even trash talk eachother, which is a key component of the mindgame aspect of SSB's competitive arena. Please work on getting this feature included.
3. The lag is often insurmountable. I have an excellent connection (Cable 8mbps downstream, 1mbps upstream), my Wii is in the DMZ as is often suggested, and I've played with players who live in my same city. However, I still experience lag on every match, and it makes it impossible to translate the offline gaming style I have to the online environment. Button lag is extremely long, and I often find myself glitching into jumps or dashes 15+ seconds after I've pressed the command. If this didn't happen on every match with varying circumstances, I wouldn't be complaining. However, it appears that this is a network issue, and I strongly suggest that you repair or upgrade your networks to remedy all of these issues. Otherwise, the online system will be an absolute failure.
4. I'm going to be blunt about this; With Anyone is not worth playing. It doesn't allow the selection of any options other than 2:00 timed matches, all items on. It's terrible. The lag issue also comes into play here, but I understand that it's mostly because players are selected at random, so one east coaster in a game full of west coast players would bog the game down. Also, there's still no option to friend the players I've played with after the match. This makes the With Anyone feature largely no different from facing CPUs. Improve this or remove it from the game, period.
Other than these four points, I have no other problems with the game itself. Sincerely, I find all of the characters to be well-balanced, there are no blatantly bad characters or stages, and the almost endless wellspring of options, techniques and collectibles ensures I will be playing this for a very long time. However, the online feature is frustrating, and I would greatly prefer a much more stable network, a more sophisticated communication system, and a longer friends list. I know that many, many other players echo my sentiments, so I do hope you will make these improvements to the game and the network in a timely fashion
Thank you for your consideration of this message,
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